30-Day, Hassle-Free, Money-Back Guarantee
Our 30-Day, Unconditional Money-Back Guarantee means that if for any reason (or no reason) you’re not absolutely delighted with your purchase from us, you may return the product in its original condition and receive a prompt and courteous full-refund (less a 25% restocking fee), no questions asked. Orders canceled while shipment is in transit will be subject to shipping charges.
15-Year Manufacturers Product Guarantee
Our products come with a 15-year warranty that covers any defects in materials and workmanship.
Without hesitation and at no charge, we will replace any broken or damaged parts due to shipping.
Your phone call to 1-888-363-8834 will be answered between the hours of 8:00am and 5:00pm EST by a person who is eager to help.
If You’re Not Happy, We’re Not Happy
We believe that people who make an investment in one of our mail posts, address signs, or planters should get a guarantee that our products will perform as promised. We also feel that whenever possible, we should go above and beyond to ensure complete customer satisfaction. If you’re not happy, we’re not happy, and we will do whatever it takes, within reason, to ensure your satisfaction.
Mayne Return Merchandise Authorization (RMA) Policy
If you are dissatisfied with any product, please email or call our Customer Service Department at 1-888-363-8834 within 30 days of the shipment date to receive authorization (RMA) and return instructions.
Unopened boxes can be returned for a full refund of the purchase price. All items returned must be in original packaging and in resalable condition. Products must be sealed, unopened, and in original packaging and have the RMA number on the original invoice. Products must be shipped back to Mayne at the customers' expense. All merchandise must be insured properly by the customer. Refunds will be issued upon receipt of the returned products. Shipping charges cannot be refunded. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds.
There is a 25% restocking fee for returned items.
If your original purchase qualified for Free Shipping and you choose to return any part or all of the order, you will be responsible to ship the product back to us at your expense.
All approved returns must have the RMA number on the original invoice that you obtained from our customer service department.
Mayne Shipping Policy
All products are shipped within 3-5 business days.
All product prices are in US Dollars
We ship via UPS which is our preferred carrier.
Shipping Methods USA and Canada: UPS Ground - $10.00
Shipping Methods International: UPS Air - Please call for a quote.
For each visitor to our web site, our web server does not recognizes any information regarding the domain or e-mail address. We keep no personal financial information. The information used during your order is temporarily stored in a cookie on your own computer. This allows you to go back to a page you previously filled out, without having to fill it in again. After the order is complete, the cookie is deleted. We collect the e-mail address of those who communicate with us via e-mail and orders, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review and is then discarded, used to improve the content of our web site, used to customize the content and/or layout of our page for individual consumers.
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.